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My email account was hacked and I can’t regain access to it

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Archived post from October 20, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Oct 20, 2013
Not via the survey, and for some reason when I ask for a text/call to verify my ownership of the account I get nothing. It says Text *********11 and my number ends in 11 and none of my previous numbers did, so I'm pretty sure its the right number but I'm not ever being sent texts and I have been trying for months, what can I do to get access to my email account again I am in desperate need for it as it is associated with all my other accounts for various social media sites etc.

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