Like many people posting to this forum, my account's e-mails have been deleted after upgrading to Outlook.com.
I read the moderator's replies, so I am answering those questions being asked.
· Impacted account
- *** Email address is removed for privacy ***
· When was the account switched to Outlook.com?
- today (September 25, 2013)
· Did the data loss occur right after Outlook.com upgrade or was the data still there for a brief time?
- right after Outlook.com upgrade
· Did you have issues logging in before noticing data loss – did you have to reset his/her password?
- yes, I had to reset the password when I tried to log in; asked me to confirm codes sent to my mobile phone
· Did you click on any link before the issue occurred?
- no
· Did you try to deactivate/close before the issue occurred?
- yes, without realizing what deactivate would do, I clicked 'deactivate'
· When was the last time you logged into your account?
- 2 days ago
· Description of the data lost (all messages before a date, date ranges, estimated number etc.)
- more than 1000 e-mails, over 10 or more yaers
· Do you have folders? Are they nested? Is the mail missing from the inbox or a folder?
- no, I did not have folders
· Are you seeing the missing mails on a mobile device or the web UI, or a mail client program
- 3 e-mails sent to my iPhone mail app are still being seen
A fast solution would be very appreciated.
Write an answer