Locked out of skydrive

I am unable to sign into my Skydrive account.  I had to do a factory reset on my windows 8 phone and backed up my information on the Skydrive as suggested but after reset when I tried to restore my information I was not able to sign in to Skydrive.  The message that came up was that I may have breached the code of conduct.  I can't think of anything that was in my information that would have caused this.  I have applied for a code to verify and sent in the form under the contact us but have not heard back from anyone.  How do I resolve this issue so that I can get the information from my phone that I sent for backup as the windows phone program told me too.  Any help would be appreciated.