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Locked Out of email accounts

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Archived post from October 2, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Oct 2, 2013
I have a couple of hotmail accounts I use infrequently
Today, I have been locked out of both - starts off reporting "enter your password and the characters in the picture correctly".
Well I know the password is correct 'cos I copy/paste it.
Is there some problem with the captcha?

So I go down the 'cant access your account route' and end up with the security form.
Well I only recorded the key security questions I was asked when I signed up for the account - DoB,. security question but these don't appear anywhere on the form

I mean what was the point of asking security questions if they were not going to be used.!!!


So is there now anyway I can recover these accounts?

TFAI

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