It looks like someone else is using your account

Can't access my live account.  I have reset my password about 7 times, and whenever i reset my password it goes back to the same page that says "it looks like someone else is using your account." My old email is 6-7 years old and doesnt work anymore so i can't verify it that way and when i do the survey and they send me an email after reviewing it, it refers me back to resetting my password.  I had to make a new live account just to get support and post here.  Don't have a phone number tied to my account either. Please help