Hotmail

Hotmail Account Compromised- Need to update Security Info Now not in 30 days.

Unanswered 0 answers

Archived post from September 30, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 30, 2013

Hi I have a customer who has had their Hotmail account compromised twice now.

 

How can I expedite the 30 day waiting period to update security info?

 

I've been able to get control of the account both times by going through the account recovery form.

 

The problem I have is that the person who compromised the account setup their emails under "security info".

 

So when I add the customers secondary email address under the security info and select to remove the other bad email addresses I get:

 

"We have a waiting period for the updates to take effect. on..., we'll delete your old security info:"

 

My problem is that the account will get taken over again if I wait 30days.

 

How do I update the email address now without the 30 day delay?

 

Thanks, in advance to anyone who can assist.

 

Regard,

Andrew

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