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help resetting user passwords with a custom domain

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Archived post from October 21, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Oct 21, 2013
I recently moved my custom domain (twelve23.net) to work with outlook.com. One of my users however can't remember their password and I have no option to reset their password from the domain administration level. Please assist.

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