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HELP! All emails past 2 weeks old have disappeared!

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Archived post from October 23, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Oct 23, 2013
There are two issues: 1) All my emails older than 2 weeks old (10/7/13) have disappeared on my hotmail account. They are not hiding in a POP folder or anywhere else. I need them restored. 2) I have spent over 20 minutes searching for a way to contact someone about this issue unsuccessfully. Does Microsoft "Help" even exist? Why is it so hard to contact someone? Can you make it easier to get assistance?

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Folders on my old machine (Vista) have old messages. Email folders on my new Win8 machine have only messages placed there in the past two weeks. No old messages.Oct 18, 2013 LIVE{{{{{NCAA}}}}} Watch Old Dominion vs Maryland liveSep 7, 2013 livesports=Old Dominion vs Maryland LiveSep 7, 2013