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Email hacked for 6 days even with two tier authentication security

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Archived post from October 2, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Oct 2, 2013
My e-mail account was hacked six days ago.  I’ve changed my password four times over that period.  The hacker keeps sending out e-mails.  I have two tiered authentication (with a code) and the hacker is still sending e-mails to my contacts, as of this morning.  I have a mac and have had it checked with no viruses.  How can this happen?  What do I do?  My account was never shut down and I am still using it.  Do I have to delete my account?  I need help.  Please.  

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MSN email “5.7.8 MSN “Error: authentication failed: authentication failure” & “5.7.8 Error: authentication failed: authentication faiure”Aug 17, 2013 Kontakta mig på 0760-464275. Hotmailen fungerar inte och vi har oundgänligt behov. Tacksam för hjälp snarast. Bästa hälsningar Hans Mårselius . mailadr. *** Email address is removed for privacy ***Feb 26, 2013 WLM, no outgoing mail in Forward reply or Email Message.Feb 17, 2014