e form I have already tried a few times. It is like I am being run in a circle. I might have missed a step here somewhere. Any suggestions ?

Sure could use some advice. I have been blocked out of my Hotmail account. I tried to reset my password. That didnt work. I tried an account recovery form,. It is the one that asks for old passwords and subjects of recent e-mails. That didnt work either. So I tried  Microsoft Support. I get quick responses from their agents. I get sent back to the form I have already filled out. Each time I reply to Microsoft Support, I get a different agent every time. They send me back to the same form that doesnt work for me. It is like getting run in a circle. Maybe I have missed a step here somewhere ? It seems I am making this harder than it needs to be ?