Hotmail

Can’t remember email & password linked to Xbox Live account.

Unanswered 0 answers

Archived post from August 11, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Aug 11, 2013
I have an old Xbox Live account which I believe has auto-renew membership ON, and need to turn it OFF.

However I cannot remember the email or password linked to that account. I spoke to Xbox Support a few days back saying they need at least the email or gamer tag so that they can change anything.

Now it was a while back since I have been on that account as I reverted back to my original account. During that time my bank card cancelled and realised auto-renew would still be on. The account is no longer on my console.

I read somewhere that your account would get banned/blocked after an unsuccessful payment (because of cancelled card). Does this mean membership for Xbox Live would stop renewing automatically because it's been banned? For example; if my account was on a 12 month membership, would it still renew automatically every year even though the account would be banned/blocked?

I want an HONEST answer because it's getting me so worried, and I'm reading all sorts of stories all over the Internet about this sort of thing. I seriously don't know what I'm going to do if I can't remember the email, password or gamer tag of the Xbox Live account. If somebody can help me, it would be greatly appreciative.

Thank you.

No answers yet

Write an answer

Your email address will not be published. Please never post passwords.

This site uses Akismet to reduce spam. Learn how your comment data is processed.