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cant access email- filled out multiple reset forms

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Archived post from July 24, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Jul 24, 2013
My account has been locked HELP!!!! The page says someone tried to access it but really what happened is I changed my password from a friends computer and now I am locked out. I tried to reset the password, after I did it says it needs to verify who I am, I have filled out 4 of these forms verifying my account each time I get an email back that it wasn't enough information. GRRRRRRRRR so frustrated I am waiting on very important emails and cant access them and there is no way to get a hold of anyone on this site to help me gain access to my own account. Ridiculous, any suggestions on what to do if I just open another account I lose all of the info I have stored on that email most of it is very important. HELP!!! 

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