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Call us overprotective, but we won’t send you a working code, then we’ll lock you out.

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Archived post from September 29, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 29, 2013
The other day when I signed in to my live.com email account, a message came up telling me to nominate another of my email addresses to get a code to. I did that, and I got a code. Then I got back on live.com and entered the code as requested. I then got "That code didn't work. Check the code and try again."


I tried again and (predictably) the code failed again. I took the "skip for now" option (which at the time said I had 6 days).

Today I've gone through the same rigmarole again. I got a different code, and it doesn't work either. I now have 4 days until I'm locked out, presumably.

Why don't these codes work? This has been a fun game, but I want to stop now.  

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i cannot sign in, it goes to ‘call us overprotective’ and asks for a code, i do not have one but the email address it shows for me is wrong, so i cannot get the code they say they will send me.Aug 19, 2013 Call us overprotective… …but we need to make sure you can receive a security code if you ever lose access to this accountAug 3, 2013 I can’t get into my hotmail account…RE: “call us overprotective” I would really like to call them something else!!!!May 9, 2014