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Blocked account, help please

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Archived post from September 14, 2013. Product: Hotmail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 14, 2013
I've recently changed my password (someone was hacking my account) but now I really can't remember it. I've tried to fill the form but it says that I don t provide enough info about the account but I don't understand why. All the cases were filled. 
Now I've tried the passwords and the forms so many times that it is blocked. Also, the phone number associated ti the account is not working here in China. 
Please I need to access my emails. they are very important. 
The adress is: *** Email address is removed for privacy ***

thanks a lot

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