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Xbox 360 Cant add friends

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Older post from August 9, 2017. Details may be out of date.

Question asked on Aug 9, 2017
A bunch of other players & i are trying to either add people or each other and it is giving me a error message. I've tried adding them through the Xbox app since it wasn't working on my system but it is saying they're my friends and they are not, please help! I just want to have them on my friends list so we dont loose contact.

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