23. May 2014 · Write a comment · Categories: Uncategorized · Tags: ,

I keep getting the Win Live Mail has stopped working after re-installing windows and running all the windows updates.

I have tried uninstalling the KB 2670838 update but am still getting the same problem.

I have also gone into ctrl panel and tried to repair but still noting.

I am running windows 7 home premium 64 bit.

This is the listed problem details -

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: wlmail.exe
  Application Version: 16.4.3528.331
  Application Timestamp: 533a3fce
  Fault Module Name: UIRibbon.dll
  Fault Module Version: 6.1.7601.17514
  Fault Module Timestamp: 4ce7ba15
  Exception Code: c0000005
  Exception Offset: 0007f828
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 3081
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This program was working perfectly fine before windows re-install.

Any help would be greatly appreciated as I use this email program for work.

Thanks

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