Hi, I wonder if you can help

Computer with two separate users running windows 10 and Windows Live Mail. Two separate mail accounts and e-mail addresses. The e-mail server in both cases is mail.btinternet.com. The first user has no problems and receives and sends e-mails correctly. I am the second user and my Windows Live Mail Account has stopped sending and receiving e-mails. Our Windows Live Mail set ups are identical and have not been touched. The passwords have not been changed

I have received the following selection of error messages :

Windows Live Mail

Your POP3 server has not responded in 60 seconds. Would you like to wait another 60 seconds for the server to respond?

Account :             Btinternet (jmw.millar)

Server :                 mail.btinternet.com

Logon – Btinternet (jmw.millar)

Please enter your username and password for the following server

Mail.internet.com

Unable to send or receive messages for the Btinternet (jmw.millar) account. A time-out occurred while communicating with the server.

Server: 'mail.btinternet.com'

Windows Live Mail Error ID: 0x800CCC19

Protocol: POP3

Port: 110

Secure(SSL): No

Unable to send or receive messages for the Btinternet (jmw.millar) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your username and password for this account

Server Error: 0x800CCC90

Server Response: -ERR [SYS/TEMP] Server error - Please try again later.

Server: 'mail.btinternet.com'

Windows Live Mail Error ID: 0x800CCC92

Protocol: POP3

Port: 110

Secure(SSL): No

Thanks

John

01.02.18