Windows Essentials

Widows Photo Gallery

Unanswered 0 answers

Archived post from March 17, 2016. Product: Windows Essentials – no longer developed by its maker. Details may be out of date.

Question asked on Mar 17, 2016

I guess I am not the only person to be frustrated with Windows 10.  I had been using Windows Photo Gallery for months and it was sketchy, but I was able to work around the issues.  Now I am not able to open and edit photos any longer as I get a message stating:

Sorry Photo Gallery closed unexpectedly while trying to process this file.  There might be a problem with codec software used to compress and decompress the file.  Consider removing the old codec and searching for and installing new codec from manufacture's website.  I hope that someone will be able to direct me where I need to look for codecs for Canon 60D and Powershot cameras as the ones that are posted are not compatible with Windows 10 Live Essential.  Thank you for any help that is given as I am out of my mind trying to figure this out for the past couple of days.  I performed all the steps of installing and unistalling and running changes in Essentials. 

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