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When receiving audio/vedeos, I cannot open them. It tells me: Can’t play. This item was encoded in a format that’s not supported.

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Older post from March 11, 2014. Details may be out of date.

Question asked on Mar 11, 2014
When receiving Audio/Vedeos, Icannot open them. It responds by saying:  Can't play, This item was encoded in a format that's not supported. Tell Microsoft about this problem.

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