Outlook for Mac

outlook cannot open this file because it is not associated with the default identity Outlook 2011

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Older post from August 15, 2016. Details may be out of date.

Question asked on Aug 15, 2016

Hello everyone,

I have ran into a situation with a user where I had to create a whole new Microsoft Identity. After this, when he searches for an old email in Spotlight, I run into the error "outlook cannot open this file because it is not associated with the default identity."  I have tried all of the steps in this article I have tried excluding the other identities from the spot light search and even deleting them and despite this he is still getting the same error message.  Any suggestions?

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