I want to encode video, comes on the screen and I open the encoder to make the copy, the screen goes a little darker and the start button on the encoder wont function

I have just installed essentials encoder from a free download from microsoft.

When I complete the settigs I want on the bar and click ok everything seems ok.

However, when the video I want to encode comes on the screen and I open the encoder to make the copy, the screen goes a little darker and the start button on the encoder wont function - in fact nothing on the screen will work - I have to go into task manager to shut things down.

I did have the program on a previous set up and everything worked fine........now nothing.

any help would be great

Kind regards

Ian

p.s. I,m running 3win xp sp 3

OP - essentials encoder problems