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Older post from December 8, 2015. Details may be out of date.

Question asked on Dec 8, 2015
I am unable to send or received emails.  I have spent the last 3 hours talking to bt (internet provider) and Microsoft Support but I am no further forward.  I am tearing my hair out now.  I need access to my email account on a daily basis.  I have no idea why it has stopped working but I am really struggling to get someone to rectify this situation.  Can you help

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