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cannot get to scroll the page up or down why?

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Older post from July 10, 2017. Details may be out of date.

Question asked on Jul 10, 2017

I cannot  scroll     up  or  down  So  cannot  read  my  email  well  

Can omeone  help  me  to  understand   what  I'm doing wrong?

Thank  you

Narcisa

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