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Asked for email and registration code when trying to save a video

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Older post from December 22, 2016. Details may be out of date.

Question asked on Dec 22, 2016
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Yes, you can download for free, but we are trying to save our video and every time we get a message asking for an email and registration code in order to proceed. The message indicates that the feature we are trying to use (saving our video in this example) is not included in the "Trial Version." So how do we save our video? 

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