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Windows Live Mail 2012 – unable to receive emails

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Archived post from June 7, 2018. Product: Windows Live Mail – no longer developed by its maker. Details may be out of date.

Question asked on Jun 7, 2018

HI all,

Would be grateful for any help on this issue please ?  Running Windows Live Mail 2012 and getting error message "cannot download new messages from IMAP server". 

When I close the error box, I get a message stating 

"Windows Live Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again."


I can still send emails and can access by account via gmail but I have no idea why windows has suddenly gone wrong. 

Any help would be appreciated please - and especially in plain English as I'm not very techie!

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