Windows Live Mail

Windows 8.1 Live Mail

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Archived post from September 19, 2014. Product: Windows Live Mail – no longer developed by its maker. Details may be out of date.

Question asked on Sep 19, 2014

Using Windows 8.1 Windows Live Mail. After being on the internet on Saturday, the 13th of September, I went back to Live Mail and discovered that all of the contents in my subfolders had been erased. This was the 4th time it had happened. On August 2, I was able to restore all messages and content by using system restore. On the 13th, it happened again and I went to restore history. There were only partial content. So I tried System Restore. Nothing came back. 

I would like to know what caused this as I did not delete anything that I wanted to keep. I understand the messages are gone but what did it? I am very afraid to use Window Live Mail ever again. One person suggested the problem was with McAfee. I do not know. I am no expert and only know what I have learned through trial and error. I hope someone can give me an answer as Microsoft Support can not as I was told they are not trained in Windows Live Mail.

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