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Windows Live Mail

Unknown error from smtp.charter.net, error 0x800CCC61

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Archived post from March 28, 2018. Product: Windows Live Mail – no longer developed by its maker. Details may be out of date.

Question asked on Mar 28, 2018

Hi, I cannot send mail through the STMP server.  I am getting the following message:

An unknown error was returned from the SMTP server.

Subject 'test'
Server Error: 571
Server Response: 571 impout005 charter.net NDcuMTMzLjE2MC4yMTQ= You must connect from Charter IP space.  E1110
Server: 'smtp.charter.net'
Windows Live Mail Error ID: 0x800CCC61
Protocol: SMTP
Port: 25
Secure(SSL): No

Please advise a solution.   I am receiving email fine.  Thank you.

[Original subject: Windows Live Mail]

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Unable to send with smtp.charter.net, server response ‘You must connect from Charter IP space’May 26, 2016 Can’t send out mail with charter.net, error 0x800CCC61Jun 12, 2018 When I try and send an email, it does not show up in the sent folder, and I get this message. An unknown error was returned from the SMTP server…Oct 8, 2018