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Windows Live Mail

Unable to send with smtp.charter.net, server response ‘You must connect from Charter IP space’

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Archived post from May 26, 2016. Product: Windows Live Mail – no longer developed by its maker. Details may be out of date.

Question asked on May 26, 2016

When I try and send an email, it does not show up in the sent folder, and I get this message.

An unknown error was returned from the SMTP server.

Subject 'Fw: Christian Life and Ministry Meeting Reminder'
Server Error: 571
Server Response: 571 impout006 charter.net NzAuMTY1LjEwNS4yMDI= You must connect from Charter IP space.  E1110
Server: 'smtp.charter.net'
Windows Live Mail Error ID: 0x800CCC61
Protocol: SMTP
Port: 25
Secure(SSL): No

How do I fix this problem.  I can receive messages fine.

TC

[Original subject: Windows live mail will receive, but NOT send.]

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sent email not going to everyone in distro listJan 22, 2015 The following organization rejected your message: mx2.hotmail.com (65.54.188.110).Oct 22, 2013 Revisited. Invalid Security Certificate for the SMTP Server. Please change the outgoing port to 25 and retry configuring, or Unable to connect SMTP server:smtp.live.com, Port: 25 or 587Jul 31, 2013