Outlook for Mac

Unable to rebuild database

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Older post from March 22, 2014. Details may be out of date.

Question asked on Mar 22, 2014

I purchased Office 2011 for Mac and have been using it for a year now.  I just purchased an Office 365 subscription and was told that I could not upgrade my existing license to my 365 license.  I then uninstalled Office 2011 as per Microsoft's page http://support.microsoft.com/kb/2398768/en-us

I then installed Office 2011 from my Office 365 link.  Since the Office 365 install I have been getting an error when starting Outlook saying my database needs to be rebuilt.  I go through the rebuilding and it errors out on "step 4 of 5: Recovering data..." and says my database could not be rebuilt -18000

I restored my Identity from Time Machine to the date before I uninstalled Office 2011, and still get the same error.  I followed the steps on this website, http://www.officeformachelp.com/2012/05/how-to-recover-your-data-when-rebuilding-restoring-and-upgrading-fails/ with the same results.  I am at a lost now trying to recover my emails.

Any thoughts?

(A standalone application that would take my raw messages and put them into either a *.pst or *.olm would be awesome..)

Thank you

Stewart Gordon

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