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Trojan rundll 32 ex2

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Older post from August 21, 2017. Details may be out of date.

Question asked on Aug 21, 2017
Today i was advised by a Epson support rep that i have a trojan ...rundll 32 ex2 in my system, which is rather harmful  and is causing my printer to not recognize a new cartridge. I just ran a complete scan and the system found nothing. Any thoughts.

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