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Windows Live Mail

Some New Emails Going Directly into Trash Folder

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Archived post from December 19, 2016. Product: Windows Live Mail – no longer developed by its maker. Details may be out of date.

Question asked on Dec 19, 2016

 I have used MSN hotmail (@msn.com) for several years without any problems. However, after I recently installed Apple's latest upgrade, IOS v 10.2, on my IPhone and iPad, I am now experiencing most (not all though) new, unread emails going directly into my Trash folder.  These are emails are from trusted contacts that are not in my blocked senders list (I checked).  

Also, I have checked the level of security filtering and it is still at the minimum filtering level.  I use a MacBook laptop as well as an iPad and iPhone to access this MS Windows Live email account.  I have checked all three devices and the settings are all the same -  not in conflict.  

I do not know if this has anything to do with the recent Apple iOS version upgrade or if there is something else going on with the updates from going to the old MSN Hormail to the new Windows Live Mail. I would greatly appreciate any technical help or suggestions on this.

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