Hi,
I am not a computer tech guy. So, patience will be required by those who are. Thanks in advance.
I have two accounts set up in Windows Live Mail. The operating system is Windows 7 Professional. Everything has run very smoothly for the last three years or so. Today I was tidying out the inbox for one of those accounts; deleting, transferring to folders
both within Live Mail and elsewhere in the computer. On checking new email I was presented with a small pop-up box which, at a glance, I thought was the request by an e-mailer for me to acknowledge receipt of the email. I trust the email and clicked "Yes".
I then realise that the box has changed, showing a progress bar with a green wave flowing left to right with the bar steadily filling up. I then realise that it is about to delete one of my email accounts. With the progress bar half full I clicked on the "cancel"
button. The box disappears but then so does my account! I have scanned the computer for viruses but have found nothing. I have used "System restore" but nothing comes back. I have looked at "Deleted Items" in the "Storage Folders" section to the bottom left
of the Live Mail window but nothing is shown.
I have looked on the internet and have found advice and instructions for people that have had the same problem but the instructions for Windows 7 do not marry up with my system i.e. as I follow the instructions to navigate to folders etc it gets to a point where what the instructor is clicking on I don't have. I feel that there must be a difference between Windows 7 and Windows 7 Professional.
I have gone to mail2web and there is my account. i.e. I can log onto the deleted account through mail2web and I can see emails there. These are emails which have been sent to to me after the account was deleted. I am using a POP 3 server.
Help with layman type instructions would be greatly appreciated.
Gary.
Write an answer