I use Windows Livemail as a frontend to my Sky email account - have done for years - as a result I have lots of folders with valuable (to me) files in them. Last weekend I had to do a reset of my Windows 10 desktop pc so had to re-install all my programs. All has gone well apart from Livemail which won't let me back in. I'd happily move away from Livemail to Outlook but I want to take my folders with me. Without being able to sign in to Livemail, it seems I cannot access my folders to move them to Outlook.
The real problem is: why can I no longer access my Livemail account? The server is pop.tools.sky.com and the user id is my email address *** Email address is removed for privacy ***. That and my password allow me to see my mails on Sky webmail and on Outlook but not on Livemail. Please can you help?
thanks
Adrian O'Connor
Moved from: Outlook.com/Email/Managing email folders
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