Question asked on Aug 21, 2013
All,
It is 08/21/13 and I have tried to obtain support from Microsoft using the phone number in my Outlook for Mac 2011 ((866) 474-4882 ). The first attempt was at 1135am EDT only to have Reden hang up
on me after two minutes on the phone. When I called back at 1138am EDT to speak with support I was connect with Cheryl. Cheryl took my contact information, phone and email, along with my product ID. Shen then placed me on hold for 20 minutes and never came
back on the line.
This approach to support, or lack there of, is infuriating. If anyone has cracked the code on how to get Microsoft to actually support their products please share. All products are
licensed and fully covered by support. All we need now is Microsoft to step up and perform their role.
Thank you.
...marko
Write an answer