Windows Live Mail

Help please, Windows Live Mail error

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Archived post from November 9, 2016. Product: Windows Live Mail – no longer developed by its maker. Details may be out of date.

Question asked on Nov 9, 2016

Hi All

Sudden change today, with no alteration of settings that I'm aware of, cannot send or receive mail on one account. Error message as follows:

Unable to send or receive messages for the Ntlworld (gbproperty) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server: 'pop3.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes

I've checked email username, clear text authentication and ports, and server timeout is up at 5 minutes. All other addresses, including another ntlworld account are working fine.

Any ideas?

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