Outlook for Mac

Avira antivirus messes up Outlook 2011 database

Unanswered 0 answers

Older post from March 30, 2016. Details may be out of date.

Question asked on Mar 30, 2016

When an incoming email contains a virus, Avira quarantines it. Outlook does not know this is happening, so it ends up with a database that points to a missing file. 

Outlook won't let me view or send emails until I rebuild the database, which takes forever. 

I have a workaround: tell Avira to restore the virus email, and then Outlook is happy again. Knowing the identity of the bad email, I can delete it from Outlook. I just have to be careful not to open it, even in the preview pane.

But this is an annoying process, especially when it happens several times a day as it did last week for several days. 

Is there any way to tell Outlook to ignore a missing file and just trash the pointer to it?

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