Good Morning,
My father has an Outlook.com e-mail account; and while helping him to make some updates to his account, I erroneously entered a birthdate year of 2013. He is actually 80 years old and is now locked out of his account until Microsoft receives a parent's permission.
I just created this new Outlook.com account in my name to post this message and get assistance. There is no "live Support" from Microsoft for this topic; and a call to Microsoft tech support's phone numbers sat on endless hold...
My father's account was originally established under WebTV many many years ago; and a simple check of his existing billing account will reflect the age of the account and the credit card information that it is billed to in his name to correct my error above.
What is the quickest and easiest way for me to have his account updated to reflect his correct age to allow him to again access his account normally? I have instructions of sending a fax or postal mailing; but I'm not confident of that "blind" approach without some sort of trouble ticket to reference and track. The on-line option of providing a credit card number does not work on his account; probably because he had a "child account" set-up for my late mother that we don't have access to.
Thanks,
Brian
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