I have been trying to allow my child to use a new website on Windows Family Safety. I have been able to log into my Family Safety (hotmail) account online successfully), but when the pop-up for Family Safety comes up on my screen, it tells me that the ID or password is incorrect. Neither is incorrect. I have tried uninstalling Family Safety from one of the computers and reinstalling to see if that would help, but it has not helped. I have tried removing the child's account from a specific PC and resetting the settings on the computer that way, but it also did not work. It's almost like the pop-up window is no longer linked to the website's password information. Family Safety website will allow me to change permissions, but it will not let the individual computers login to the site to make changes to what the child is allowed to see. Any suggestions?
Thank you.
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