when I try to use reset password, it tells me that my information that I have typed doesn’t match screen version??? Is there some trick to typing this in??

I have two hotmail accounts. My personal account is the one with problem. I have forgotten my password and when I attempt to reset by matching the little message on screen, it tells me that what I have typed does not match the displayed information. I have tried typing everything exactly the same and it still will nto work.