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One of our e-mails cannot send or receive–a box keeps popping up asking for its user name and password–I enter them, but it just keeps popping up, not accepting what I enter–help please

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归档帖子，发布于 2013年8月6日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年8月6日

One of our e-mails cannot send or receive--a box keeps popping up asking for its user name and password--I enter them, but it just keeps popping up, not accepting what I enter--help please.

We get e-mail through Outlook 2013 on our Windows8

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