My SkyDrive account has been shut down

My SkyDrive account was shut down two days ago for "suspicious activity or a violation of Microsoft's Terms of Use agreement or Code of Conduct."  I have filled out the contact form and received no response (I have the ticket numbers handy).  I am somewhat confused about this as I had received a notice like this earlier in the week, and upon follow up was told "We have received a recent request to reactivate your account, however, when we checked we noticed that your account does not appear to be closed. We have also reexamined the content and have determined that the files are not in violation of the Microsoft COC or TOU". 

I would greatly appreciate some assistance in sorting this out.