it says that my family safety has not been finished? yet i have no parents associated with my account? so i dont understand what i need to do to be able to access my hotmail account

it says that my family safety has not been finished? yet i have no parents associated with my account? so i dont understand what i need to do to be able to access my hotmail account. i then click the only link possible (to go to the family safety page) and it says the page you have requested does not exist,has been removed or temporarily down. what can i do?? i need it asap to change my password for something and i cannot even access my emails because the family safety  is stopping me from accessing anything.