问题 提问于 2013年10月26日
My neice has been unable to sign into her email inbox for months as each time she attempts to sign in, a notice saying 'It looks like someone else may be using your account' appears and it seems the only way forward is to provide Microsoft with her mobile
phone number.
She is not willing to do so.
We would like to be given access back to her account, without providing personal telephone contact details.
P.S. She has answered security questions and when she presses 'Next' it directs straight back to the telephone number page.
She has tried to post her question onto this forum and when she presses the 'Ask a question' button, it directs back to the telephone number page.
She is not willing to just create a new account and never be able to access her unseen emails.
Assistance is required, and would be appreciated.
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