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Issue with changing profile picture

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归档帖子，发布于 2013年5月30日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

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问题 提问于 2013年5月30日
I am getting the error message "Sorry we are unable to process this information right now" when I try to change my profile picture for Outlook.com. I was able to change it about two months ago, before the migration of Hotmail accounts to Outlook.com. I have tried with three browsers, Google Chrome v.27, Mozilla Firefox v.21 and Internet Explorer 10. I have tried multiple JPEG files (the original picture was ~2mb), and resized it as well to around 500kb but same issue prevails.

I even tried un-linking my skype account, but the issue persists.

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