问题 提问于 2013年10月31日
My step mom has been trying to access her email account for a few weeks now. She tries to sign in with her password and she is informed the password is incorrect.
She went to fill out the form to recover her password, and Microsoft emailed her back and informed her the answers to the questions don't match and she needs to fill out a new form. There are no other possible answers to the questions you ask.
Please contact either myself, or Susan Caldwell to correct this issue!
I can be reached at: *** Email address is removed for privacy ***
My name is Cassidy Caldwell
or you can reach Susan at: *** Email address is removed for privacy ***. This is her secondary email address.
Thank you!
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