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How to deactivate or retrieve a hijacked email (Microsoft) account?

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较早的帖子，发布于 2013年11月12日。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年11月12日
Today, my sister's email account has been found to be taken over her ex-boyfriend.
Security questions have probably changed, Name has been changed, etc.
He's been posting "hate messages" to all the contacts in that email, and etc.

Thank you greatly for any kind of help.

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