Hotmail Account Compromised- Need to update Security Info Now not in 30 days.

待回答 0 个回答提问于 2013年9月30日

归档帖子，发布于 2013年9月30日。 产品：Hotmail（已停止开发）。其中的信息可能已经过时。

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问题提问于 2013年9月30日

Hi I have a customer who has had their Hotmail account compromised twice now.

How can I expedite the 30 day waiting period to update security info?

I've been able to get control of the account both times by going through the account recovery form.

The problem I have is that the person who compromised the account setup their emails under "security info".

So when I add the customers secondary email address under the security info and select to remove the other bad email addresses I get:

"We have a waiting period for the updates to take effect. on..., we'll delete your old security info:"

My problem is that the account will get taken over again if I wait 30days.

How do I update the email address now without the 30 day delay?

Thanks, in advance to anyone who can assist.

Regard,

Andrew

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