Getting E-mails from Business Website

I run a business and have recently had a website designed.  There are forms that customers can fill out on the website that should be emailed to my outlook account.  I had trouble initially receiving these emails as the filter detected them as junk.  The website designers made the emails "from" address the same as the email address.  I still only occasionally get them.  Customers tell me daily they fill them out and send them and get a message that they went.  I rarely get them and when I do they are in my junk box.  I tried adding the email to safe list but it is not doing any good?  What can I do???