我要提问
Hotmail

Forgot password to account and security info too old. Can’t fill out forms

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归档帖子，发布于 2013年8月19日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年8月19日

I am unable to access my Hotmail account with the password I set and have been using, it might have been hacked by someone.

My security question that I set several years ago and still know the answer to is not accepted which leads me to believe that the account has in fact been hacked.

I contacted the Billing Support to cancel my Office 365 sub and they were able to fortify me through a text (I have my phone number on the account, but not as a verified security proof (so I can't use my phone to access the account)). So with other words - I can prove that the account belongs to me.


Thankful for your help.


Kind regards,

Micaela

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