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Deleted Microsoft Account using Custom Domain Email Address (i.e. email address that is part of my own domain and not a microsoft issued email id)

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归档帖子,发布于 2013年10月23日。 产品:Hotmail(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2013年10月23日

Hi Microsoft

 

I've been trying to resolve an issue for a week without success.

 

I had a microsoft account, that was created with a Windows 8 registration using my custom domain email address, that was deleted last week after speaking to an advisor in presales techincal support for a completely unrelated issue.

 

The advice I was given has caused problem in that I havent been able to restore the account using the same email address as I wanted.

 

The reason I deleted the account was so that I could clear the previous registration of any backups and unwanted data from areas like skydrive. I was advised this was the best way, but now it seems I cannot use the same email address to create a new registration and this is causing many problems as I cant order a surface pro 2 as required using the business email id.

 

It also means that I cannot register the email id I want against my user name when i register a new windows 8 computer.

 

I was advised that as I had used a non-microsoft email address, I would be able to delete and reuse the email ID in a new registration when I liked. I'm unable to do so.

 

I have been advised to try and restore my deleted account by using the following link

https://account.live.com/acsr

But this has not worked as the link says my account does not exist.

 

Please could you help.

 

I can provide my email ID in a private message if some can send me a message to reply to.

 

Finally, can you advise me of the time frame it will take to resolve this situation as it is causing a lot of problems and all because I was given the incorrect advice by Microsoft employees.

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